Site Navigation Map
- Are dropps safe on all fabrics and clothes?
- Yep. The specially formulated liquid detergent in dropps outperforms on natural fabrics like cotton. And you’ll feel good about washing your silk lingerie and fine cotton t’s with dropps, because it’s always gentle on delicates.
- Is dropps phosphate-free, chlorine-free, NPE-free and biodegradable?
- Absolutely. We live on this planet, too, and wouldn’t have it any other way.
- Can one dropps clean any size load?
- We like to think of dropps as the Little Engine That Could of the detergent world. Sure, the packets are small, but don’t confuse size with strength. Because our formula is super-concentrated, a tiny bit of it cleans as well as a capful of that other stuff.
- I don’t see any suds. Are my clothes really getting clean?
- Yeah, we agree: suds are fun to watch and proof positive that there’s cleaning going on. But what’s far less amusing is the slimy film those suds leave behind on your “clean” clothes. By using a low-sudsing detergent like dropps, you avoid the whole mess. And it’s especially true if you use an HE washer: these machines use less water, which means that regular laundry detergents often do not dissolve completely
- Will dropps irritate my skin?
- No. dropps is enzyme-free, which means it won’t irritate your skin.
- Is dropps safe for babies and children?
- Yes, and the secret is enzymes—namely, our product has none. With no irritating enzymes, dropps is a great choice for households with babies or children. We recommend dropps Clear & Fragrance Free; in addition to being enzyme-free, it contains no fragrances or dyes.
- Do I need to use fabric softener? Will my clothes be soft without it?
- Just like you need to be able to inhale and exhale comfortably when you wear your favorite jeans, those jeans need to breathe. That’s because many natural fabrics like denim and other cottons have hollow fibers. Fabric softeners suffocate your clothes by coating the fibers with a film—a film that, over time, breaks down clothes. But our special formula lets hollow fibers remain hollow, so fabric retains its shape and distinctive soft feel.
- Will the packet dissolve?
- The coating for the dropps packet is water-soluble, meaning it dissolves in the water and then is expelled from the laundry and laundry machine with the rinse cycle.
- Why use cold water?
- Cold water saves energy and cleans just as well as hot. Did you know that the average household could save 5 per year by switching from hot water to cold in the laundry machine?
- What is the refund & return policy?
- We offer a 30 Day* 100% Satisfaction Guarantee on all of our products. We do, however charge a modest 10% restocking/processing fee on all non-defective items and refunds. Original shipping fees are non-refundable and will be deducted from refund amount. Return freight is the customer’s responsibility. You must contact us via phone to process a return and a return authorization number is required. We will issue a refund after receiving returned merchandise in re-saleable condition. All documentation and packing materials must be included before a refund will be issued. Missing packing material may result in an additional charge against refund amount. *30 Day return privilege begins on invoice date and merchandise must be received at our location and be in re-salable condition no more than 45 days from invoice date. Insure your returned package to protect your return. We are not responsible for refunds on items lost in shipping! Invoice must accompany all orders. All non re-saleable items will be returned to the customer.
- What is your shipping policy?
- You can expect most packages to be delivered to their destination within 5-10 business days from the ship date. Orders are shipped via UPS (United Parcel Service) Ground Service Most items leave our warehouse within two business days after you place your order. As soon as an order ships, we e-mail you shipping details, including a tracking number. If you check your order status before receiving that e-mail, you will see that the order is "In Progress"
- What is your privacy policy?
- Cot'nWash is the sole owner of information collected on this site and through our ordering systems. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items. Customers may change or review their stored account information such as street address or e-mail address and optout/stop recieving special offers and related news by contacting our Customer Service Department at 1-800-355-WASH (9274).