Will Dropps pacs really clean my clothes?

Yes! Dropps laundry detergent pacs contain an innovative formula with a split personality: tough on dirt, but easy on your favorite garments. For a kinder clean, we removed the enzymes (that break down fibers) to keep fabrics vibrant, soft and looking better, longer.

Are laundry pacs safe on all fabrics?

The specially formulated liquid detergent in each Dropps pac provides a powerful clean for all fabrics, from silk to fine cotton. We like to think of Dropps laundry detergent pacs as being mighty gentle.

How many Dropps laundry detergent pacs should I use?

One Dropps pac is so concentrated (6X concentrated to be exact), it cleans as much as a capful of the watered-down kind. And for really big loads, two Dropps pacs will do the trick.

Does the pac dissolve?

The unique Dropps pac completely dissolves when it hits your wash water and drains right out with the rinse cycle. It is made out of a 100% biodegradable material, so you don’t have to worry about its impact on the environment. The Dropps pac dissolves in either cold or hot water. Take your pick!

Will Dropps laundry detergent pacs work in cold water?

Yes! Cold water saves energy and cleans just as well as hot. The pac takes a little bit longer to dissolve in cold water, so just be patient!

I don't see any suds. Are my clothes getting clean?

Lots of suds leave behind lots of residue, right there on your “clean” clothes. We’ve designed a deep-cleaning detergent that gets down and dirty on your laundry without a lot of hullabaloo.

Do Dropps laundry detergent pacs work in hard or soft water?

Yes! The low-sudsing Dropps formula does a great job cleaning clothes in both hard and soft water.

Will Dropps laundry detergent pacs irritate my skin?

No. The Dropps formula is enzyme-free, which means we’ve left out the harsh cleaning agents that can cause skin irritation in favor of a patented soft-cleaning formula.

Are Dropps laundry detergent pacs safe for babies' clothes?

Because it’s an enzyme-free formula, Dropps Baby contains no harsh irritants and results in super-soft clothes. Try Dropps Baby - all the Dropps detergent cleaning power without fragrance, dyes or enzymes. And, when your kids get bigger, they can graduate to Dropps in Fresh Scent or Dropps in Scent + Dye-Free.

Are Dropps laundry detergent pacs safe for cloth diapers?

Yes, Dropps Baby is safe for cloth diapering because the formula is free of enzymes, optical brighteners, scents and dyes. It does a great job cleaning those dirty buggers, too.

Do Dropps laundry detergent pacs use optical brighteners?

While optical brighteners appear to pump up laundry whiteness in ordinary detergents, these fluorescent chemicals also irritate skin. Dropps leaves out optical brighteners in favor of a gentle, respectful formula that retains fiber strength, softness and brightness.

What fabric softener should I use with Dropps laundry detergent pacs?

Most liquid versions work by clogging the fibers with an icky coating. Dropps' magic? Dropps Scent Booster Pacs with In-Wash Softener + Enhancer are the convenient in-wash softener + scent booster that softens, scents and protects your clothes like nothing else out there. Tiny natural minerals that flow through your delicate fibers, making clothes breathable, comfortable and fragrant from wash to wash. Plus, our mineral formula keeps towels absorbent, athletic wear wickable, and baby clothes flame-retardant–something most other brands can't do.

Is the Dropps formula safe for the environment?

Yes, all of the Dropps formulas have been approved by the EPA’s Design for the Environment program (DfE), which recognizes formulas with safer chemistry. To learn about the DfE, please visit: http://www.epa.gov/dfe/pubs/projects/formulat/index.htm

Can I recycle the Dropps packaging?

Yes! You can now recycle Dropps pouches with Terracycle making Dropps a 100% zero waste laundry detergent. Best of all? It's easy to do and free. Plus, for every Dropps pouch sent in, you earn money for the school or charity of your choice. Click here to learn more.

Are Dropps laundry detergent pacs biodegradable, phosphate-free, chlorine-free and NPE-free?

Yep. And yuk-free, too. Our formula is clean and clear, and works hard at keeping lakes and rivers and everything that lives in them happy.

Are Dropps laundry detergent pacs tested on animals?

Never. Dropps is dedicated to being kind to the earth and all that live on it with an environmentally friendly, biodegradable formula. No one ever suffers to enjoy our dirt-crazy clean: not bunnies in labs, not fish in lakes... not even really, really expensive jeans. Click here to learn more.

Are Dropps laundry detergent pacs approved by the EPA's Design for the Environment (DfE program?

Yes, Dropps Fresh Scent, Scent + Dye Free, and Baby laundry detergent formulas have been approved by the DfE program, which recognizes products with safer chemistry. Click here to learn more.

Help! I'm having trouble logging onto my account.

We can help! We recently revamped our website and launched the new and improved www.dropps.com in November 2013 in an effort to improve our customers' online experience. All customer accounts created prior to November 2013 will need to be re-created as we have a new customer database. We apologize for the inconvenience, and we hope that you enjoy our new website. Please contact our customer service department at info@dropps.com if you created your account prior to November 2013 and you are still having issues logging on. 

What is your refund & return policy?

We offer a 30 day* 100% Satisfaction Guarantee of all of our products. We do, however, charge a modest 10% restocking/processing fee on all non-defective items and refunds. Original shipping fees are non-refundable and will be deducted from refund amount. Return freight is the customer’s responsibility. You must contact us via phone to process a return and a return authorization number is required. We will issue a refund after receiving returned merchandise in re-saleable condition. All documentation and packing materials must be included before a refund will be issued. Missing packing material may result in an additional charge against refund amount.

*30 Day return privilege begins on invoice date and merchandise must be received at our location and be in re-saleable condition no more than 45 days from invoice date. Insure your returned package to protect your return. We are not responsible for refunds on items lost in shipping! Invoice must accompany all orders. All non re-saleable items will be returned to the customer. Unfortunately, returns cannot be authorized for products purchased from other on-line vendors or at retail stores.

How do I cancel my order?

To cancel your order, please contact Customer Service at 800.355.9274 Monday through Friday (9am EST - 5pm EST) or e-mail us at info@dropps.com before 11 AM EST on the day you placed your order. Due to our desire to promptly ship out customer orders, we cannot guarantee that your order can be cancelled. However, we will make every effort to cancel your order provided that it has not entered the shipping process.

I prefer snail mail. What is your mailing address?

We love to receive mail! Our mailing address is 2 Logan Square, Suite 400, Philadelphia, PA 19103. 

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